Super Speciality Hospital, Rourkela
Last updated: May 2026
1. Introduction
Super Speciality Hospital, Rourkela (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of our patients and their personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our services, including WhatsApp communications.
2. Information We Collect
We may collect the following information:
Full name
Mobile phone number
Treatment and visit history (for follow-up purposes only)
Feedback and responses submitted through our WhatsApp forms
We do not collect any financial information, passwords, or sensitive personal data beyond what is required for patient care and communication.
3. How We Use Your Information
We use your information solely for the following purposes:
To send post-treatment follow-up messages via WhatsApp
To collect voluntary feedback about your experience at our hospital
To contact you regarding your health and recovery
To improve the quality of care we provide
We will never use your information for unsolicited marketing unrelated to your treatment at Super Speciality Hospital.
4. WhatsApp Communications
If you have consented to receive WhatsApp messages from us:
You will only receive messages related to your treatment and follow-up care
Messages are sent via Meta’s WhatsApp Business API
You can opt out at any time by replying “STOP” to any message
5. Data Sharing
We do not sell, trade, or share your personal information with any third parties except:
Meta Platforms (WhatsApp) — solely for the purpose of delivering messages to you
Legal authorities — if required by law
6. Data Storage and Security
All patient data is stored securely on our local hospital management system
Access is restricted to authorised hospital staff only
We do not store data on public cloud servers
7. Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data from our system
Withdraw consent for WhatsApp communications at any time
To exercise any of these rights, contact us at the details below.
8. Children’s Privacy
We do not knowingly collect information from children under the age of 18 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Super Speciality Hospital
W4/11 Civil Township, Rourkela, Odisha, India
📞 +91 9861016907
📧 superspeciality.hospital2024@gmail.com