Ambulance :Patient Transport Service (PTS)
Comprehensive Non-Emergency Medical Transport
Our Patient Transport Service (PTS) stands as one of Rourkela’s largest providers of non-emergency medical transportation. We specialize in serving patients whose medical conditions prevent the use of public or private transportation, including:
- Patients attending hospital outpatient appointments
- Individuals being admitted to or discharged from hospital wards
- Patients requiring essential treatments such as chemotherapy or renal dialysis
This vital service offers crucial support to both patients and their caregivers, forming an essential component of our comprehensive healthcare system.
Advanced Communications & Coordination
Our dedicated PTS Communications team delivers exceptional support to our operational staff through state-of-the-art information technology. This ensures each patient’s specific needs are addressed throughout their journey, from initial booking through to transportation completion.
The service operates seven days a week from our Wakefield PTS Communications Centre, which features four specialized operational areas:
- Reservations
- Planning
- Dispatch
- On-site Patient Reception Centers (PRCs) with liaison officers stationed throughout hospitals across the region
Each local area is overseen by a dedicated management team responsible for ensuring seamless daily operations between patients’ homes and medical facilities.
Technology-Enhanced Service
Our commitment to excellence is reflected in our technological infrastructure:
- All communications staff receive comprehensive training on our specialized in-house computer system, Cleric
- Our transport vehicles are equipped with advanced Personal Digital Assistants (PDAs) that capture precise data on performance metrics and journey times
- This technology enables us to identify improvement opportunities and continuously enhance the patient experience
Patient-Centered Fleet & Staff
Our fleet of PTS vehicles is specifically designed with patient comfort and safety as primary considerations. Each vehicle is operated by qualified ambulance care assistants who have received specialized training in:
- First aid techniques
- Safe patient moving and handling procedures
- Advanced driving skills specific to medical transport
Arranging Transport
To arrange Patient Transport Service:
Please visit our Contact Page or call the dedicated PTS contact number provided there.
